Support Center
Have a Question? We Are Here to Help.
Here are the most common questions our customers ask. If you still need help, contact customer support. We are available from Monday to Friday, 09:30 - 18:30.
Need support?
If the answer is not listed here, send us the order number, product link, or screenshot so the support team can check it faster.
How do I log in?
Use your email address to log in. We will send a verification code for secure sign-in, so no password is required.
I have a discount code. How can I use it?
At checkout, enter your code in the discount field and click apply. The total will update automatically.
How long will my delivery take?
Delivery time depends on destination. Standard shipping usually takes 7-14 business days, and express options are available at checkout.
How much does shipping cost?
Shipping is calculated at checkout based on country, region, and product type. Orders above the free-shipping threshold will show free shipping automatically.
How long is the warranty period?
Tattoo machines and core equipment are covered by warranty against manufacturing defects. Contact support with your order details if you need help.
Which payment methods can I choose from?
We support major cards and digital payment methods such as Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and more.
Buy tattoo equipment directly from the manufacturer
If you want top-quality tattoo equipment, choose the right machine for your technique, match it with suitable grips and power options, and order with confidence. Our cartridges are designed with a protective membrane system for cleaner sessions and reduced cross-contamination risk. Complete your order and get your equipment delivered quickly with responsive support whenever you need help.