Warranty Policy
We stand behind our products with comprehensive warranty coverage.
Tattoo Machines
All wireless tattoo machines come with a comprehensive warranty covering manufacturing defects.
Equipment Coverage
Tattoo printers, power supplies, and studio equipment are covered against defects in materials and workmanship.
Quality Guarantee
Cartridges and consumables are covered by our quality guarantee. Contact us if you experience any issues.
What's Covered
Manufacturing Defects
- Defects in materials and workmanship
- Motor or electrical component failures
- Battery defects (for wireless machines)
- Mechanical failures under normal use
Warranty Service
- Free repair or replacement
- Technical support via WhatsApp/Email
- Troubleshooting assistance
- Spare parts availability
What's Not Covered
- ✗Damage from misuse, abuse, or accidents
- ✗Normal wear and tear
- ✗Unauthorized repairs or modifications
- ✗Damage from improper cleaning or maintenance
- ✗Cosmetic damage that doesn't affect performance
- ✗Consumable parts (cartridges, grips, etc.)
- ✗Damage from using non-compatible accessories
- ✗Loss or theft
How to Make a Warranty Claim
Contact Us
Reach out via WhatsApp (+86 15158973341) or email (Contact@audersigtofficial.com) with your order number and description of the issue.
Provide Details
Include photos or videos of the defect if possible. This helps us assess the issue quickly.
Assessment
Our team will review your claim within 24-48 hours and determine the appropriate solution.
Resolution
We'll either send a replacement, arrange repair, or provide a refund depending on the situation.