Support Policy
Returns & Refunds
Hassle-free returns within 30 days of purchase.
30-Day Returns
Return any unused item within 30 days of purchase for a full refund or exchange.
Easy Process
Contact our customer service team to initiate a return. We'll guide you through the process.
Quick Refunds
Refunds processed within 5-7 business days after we receive and inspect your return.
How to Return
1
Contact Customer Service
Reach out via WhatsApp or email with your order number and reason for return.
2
Get Return Authorization
Our team will review your request and provide return instructions within 24 hours.
3
Package Your Item
Place the unused item in its original packaging along with all accessories.
4
Ship Your Return
Send the package to the provided address using a trackable shipping method.
5
Receive Your Refund
Once received and inspected, we'll process your refund within 5-7 business days.
Items That Can Be Returned
- Unused products in original packaging
- Defective or damaged items
- Incorrect items received
- Unopened tattoo machines and equipment
Items That Cannot Be Returned
- ✗Used or opened cartridges (hygiene reasons)
- ✗Custom or personalized items
- ✗Items without original packaging
- ✗Returns after 30 days
- ✗Items damaged due to misuse